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Endicott, NY
Client Strategy Manager

Client Strategy Manager’s primarily responsibilities are to function as customer advocate to your team, and act as a representative of ICS to the client. Continual, effective communication is paramount.  You will be working with your customer’s and your team to provide IT solutions for all of ICS’s service and product offerings.  No technical knowledge is required, but is preferred, please see specific skills and responsibilities.

Key Duties and Responsibilities

Team Involvement

  • Work in a team environment and be willing to execute assigned duties given by Management Staff.
  • Effectively manage and document your time while updating and completing your assigned activities.
  • You will liaise between customers and internal technical staff to ensure successful delivery of solutions according to specific customer success standards.

Customer Involvement

  • Function as a Strategy Partner – Understand customers business needs and standards, including current challenges and future state, and demonstrate how technology can facilitate their success
  • Act as the primary point of contact for all sales and account related items for all assigned clients
  • Execute the ICS sales handoff process to ensure technical staff is setup successfully to execute efficiently. (be a conduit between customer and the service team)
  • Perform routine of monthly/quarterly strategy reviews with internal team and C-Level personnel within your clients organizations
    • Review/measure compliancy to ICS standards
    • Review/measure compliancy to assigned vertical
    • Review/measure agreement profitability – (tickets per endpoint, time per endpoint, service gross margin)
    • Review/measure end user & C-Suite CSAT
  • Utilize teams, tools, and processes to promptly procure and present proposals

Marketing Involvement

  • Utilize toolset to achieve the following goals:
    • Create TWO new posts a week on LinkedIn. Share from ICS or original content.
    • Acquire a minimum FIVE Google reviews per month
      OR
    • THREE Clutch reviews per month – (For clients we have marquee relationships with.)
    • EIGHT comments on LinkedIn a month or FB, IG or Twitter – simple comments, can be a client.
    • “Like” 2-3 post per week (Client, ICS, Vendor, Thought Leadership posts…etc)
    • Create ONE video a week – “Tech Tips”
  • Execute on assigned portion of marketing campaigns (ie golf tournament, client appreciation lunches)

Knowledge Base, Skills and Qualifications

  • In-Depth Knowledge of all ICS Service and Product offerings
  • Solid understanding of solution selling and a proactive approach to technology consulting
  • Excellent client relationship building and communication skills
  • Planning and budgeting
  • Must thrive in a team environment and demonstrate effect team interaction

Endicott and Syracuse, NY
IT Systems Engineer (Level 2)

We are seeking an experienced and motivated Systems Engineer with a focus on core Microsoft products and platforms. Candidates must have in-depth experience implementing, administering, and supporting IT infrastructures for our growing company.

Position Overview and Responsibilities

This position is responsible for the engineering and implementation of various Microsoft technologies:

  • Expected to assist with IT support at other locations. Some travel may be required. (Less than 20%)
  • Excellent organizational and communication skills with attention to detail is essential
  • Hands-on troubleshooting of server and networking hardware in accordance with industry best practices
  • Install, upgrade, and remove server and/or desktop applications
  • Interface with other elements of our support structure including tracking end-user issues, updating client tickets, and ensuring closure
  • On call for IT Support

Requirements

  • 5–7+ years of relevant, hands-on experience troubleshooting and supporting Windows-based servers and workstation systems

  • MS Windows Server related design and support experience is desired

  • 5–7+ hands-on experience working with Microsoft Windows Architecture – MS Windows Server 2008/2012 Server, Exchange 2007/2010/2013, Active Directory (AD), Group Policy, Remote Desktop Services

  • Experience with documentation for system builds, configurations, support procedures

  • Moderate hands-on experience with VMware ESX, VDI, Hyper-v, or Citrix is a plus
    Experience with diverse hardware platforms (Dell, IBM, HP)

  • Troubleshooting enterprise server and networking hardware/software

  • Strong understanding of LAN/WAN architecture and of TCP/IP

  • Firewall/VPN/Internet Appliances

  • Strong understanding of Backup and Disaster Recovery

  • Strong understanding of Internet and network security

    Additional Requirements

  • The ability to work after hours and weekends

  • Be able to pass a drug test and background check

  • Be able to pass a driver’s license background screening

  • Be able to lift up to 60 pounds

Certifications

We require a Level II Engineer to have at least one major certification (MCSA, MCSE, CCNA, CCNP, VCP, etc.) and be working towards another applicable certification. ICS will provide all materials and funding to help you attain your certifications. You will be expected to study on your own time.

Endicott and Syracuse, NY
IT Systems Engineer (Level 3)

We are seeking an experienced and motivated Systems Engineer with a focus on core Microsoft products and platforms. Candidates must have in-depth experience in implementing, administering, and supporting distributed systems.

Position Overview and Responsibilities

  • Responsible for the engineering and implementation of various Microsoft and some Linux technologies
  • Expected to assist with IT support at other locations. Some travel may be required. (Less than 20%)
  • Excellent organizational and communication skills with attention to detail is essential
  • Provide support as an escalation point for your teammates
  • Management and implementation of projects in all phases and aspects including communication with team and customers and according to industry best practices
  • Hands-on engineering and deployment of server and networking hardware
  • Install, upgrade, remove server and/or desktop applications on all levels of complexity
  • Interface with other elements of our support structure including tracking end-user issues, updating client tickets, and ensuring closure
  • On call for IT Support
  • Candidates must be a self-motivated and well-focused individual with a user-friendly personality

Requirements

  • 7+ years of relevant, hands-on experience implementing and supporting Windows and Linux based servers and workstation systems
  • MS Windows Server related design and support experience is desired
  • Extensive knowledge of Microsoft Windows Architecture – MS Windows Server 2008/2012 Server, Exchange 2007/2010/2013, SQL Server, Active Directory (AD), Group Policy, Remote Desktop Services
  • 3–5 years of systems deployment, server migration, Microsoft server upgrades, and systems integration project experience is desired
  • Experience with documentation for system builds, configurations, support procedures
  • Moderate to extensive experience with Hyper-V/vSphere and vCenter/System Center environments, including setup, implementation, and support
  • Experience with diverse hardware platforms (Dell, IBM, HP)
  • Must have solid troubleshooting skills with hardware/networking and software
  • Strong understanding of LAN/WAN architecture and of TCP/IP
  • Strong understanding of Firewall/VPN/Internet Appliances
  • Strong understanding of Backup and Disaster Recovery
  • Internet and network security
  • Moderate to extensive storage/SAN design and implementation of solutions
  • Additional Requirements

  • The ability to work after hours and weekends
  • Be able to pass a drug test and background check
  • Be able to pass a driver’s license background screening
  • Be able to lift up to 60 pounds

Certifications

We require a Level III Engineer to have at least two major certifications (MCSA, MCSE, CCNA, CCNP, VCP, etc.) and be working towards another applicable certification. ICS will provide all materials and funding to help you attain your certifications. You will be expected to study on your own time.

Endicott, NY
Telecommunication Technician

A Telecommunications Technician performs work in the repair, programming, and maintenance of industry-standard VOIP telephone systems. They will also support security and access control systems as needed. The work is performed under general supervision often without specific instruction. They receive their daily work from their dispatcher and supervision.

Position Overview and Responsibilities

  • Plan network installations by studying customer orders, plans, manuals, and technical specifications.
  • Repair and maintain various types of telephone systems, including but not limited to: NEC and Zultys and other VIOP systems
  • Install and configure software for voicemail systems, upgrade firmware for phone management console and voicemail manager software. 
  • Install telecommunications equipment, routers, switches, alarms, security cameras. 
  • Establish networks by running, pulling, terminating, and splicing cables. Cat5e, Cat6, and fiber
  • Maintain network by troubleshooting and repairing outages, testing network back-up procedures and updating documentation
  • Maintain customer rapport by listening to and resolving concerns.  

Requirements

  • Considerable knowledge of the installation, maintenance, and repair of NEC, Zultys and/or other mainstream VIOP solution is a huge plus.
  • Must have experience in reading wiring diagrams
  • Demonstrated ability to follow installation and operation manuals and to work safely and efficiently with various types of equipment and tools.
  • Demonstrated ability to work independently and assume responsibility for repair of assigned equipment without direct supervision
  • Strong communication and ability to investigate, identify and correct problems in assigned work areas
  • Must be a team player and work effectively with other teammates
  • Requiring two years of satisfactory performance as a telecommunications technician 
  • Attention to detail is key 
  • Must possess a valid drivers license

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Office Locations
ENDICOTT
111 Grant Ave, Ste 103
Endicott, NY 13760
607-757-9551
Serving Binghamton and Elmira locations

SYRACUSE
6007 Fair Lakes Road
Suite 100
Syracuse, NY 13057
315-446-5321

ITHACA
840 Hanshaw Road
Suite 6
Ithaca, NY 14850
607-757-9551
Phone
P: 607-757-9551
F: 607-341-4483
E: info@icsnewyork.com